Rwanda: National Post Office Going Digital, But is It Too Late?

It’s almost eleven in the morning and the National Post Office (NPO) branch in Butare town, South Rwanda, is almost as quiet as a cemetery. Business, explains one employee, has fallen as internet and mobile technologies have grown across the country. “We no longer get many people coming to send or receive their letters,” she says. Other services, such as sending and receiving gifts, postal …

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