eBay Takes Neutrals out of Feedback Percentages (AuctionBytes)

eBay is making changes to its feedback system, announcing it will recalculate feedback percentages without neutrals and, in the fall, will also put in place a mechanism to allow buyers to change their feedback. Users had raised concerns to executives at its recent user conference, with many reporting that the new system – rolled out on May 12 – was hurting their businesses.

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