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Furious Yorkshire and Clydesdale Bank customers won’t get their wages paid into their accounts until tomorrow after staff owned up to using the wrong data on transactions.
Website Down Detector, which tracks complaints that services are not functioning, shows a growing trend of people complaining of issues with the bank.
At 8.45am, the site showed 410 complaints against the service, 62% relating to online banking, 28% to mobile banking, and 8% to payment cards.
Angry customers are bombarding the bank’s social media teams with complaints of problems with wages, claiming to have not been paid and are now stuck in an overdraft with bills to pay.
Website Down Detector, which tracks complaints that services are not functioning, shows a growing trend of people complaining of issues with the bank
The ‘outage map’ of where complaints are originating from. Angry customers are bombarding the bank’s social media teams with complaints of problems with wages, claiming to have not been paid while their colleagues have
One Twitter user was told by Yorkshire bank that the problem was ‘not a banking issue’, despite saying previously that staff had used the wrong data
One Twitter user was told by Yorkshire bank that the problem was ‘not a banking issue’, despite saying previously that staff had used the wrong data.
A spokesperson told MailOnline the delay with Bacs transactions was caused by the ‘processing date for a Bacs file being incorrect, which delayed transactions showing in customers’ accounts’.
Twitter user ‘Julie’ said that the bank had ‘admitted twice… that there’s thousands of people contacting them re payments not hitting accounts tonight, as scheduled’, attributing it to a ‘Clydesdale/Yorkshire/Virgin Money update/IT problem’.
Jo Wooldridge tweeted at Yorkshire Bank saying: ‘Is there a problem with the bank today? My wages haven’t gone in and normally in at midnight! Hope I get no charges when bills try to come out!’
Peter Franks said: ‘Your bank is rubbish my wages hasn’t been put in my bank and on phone for 45 minutes waiting to be answered.’
Yorkshire Bank replied saying: ‘Hi Peter, we’re currently experiencing a larger than expected call volume. I’d advise contacting your employer to look into your wages not being paid. As this is not a banking issue. Steven.’
Mr Franks responded: ‘Yes it is others that bank with you they wages hasn’t been paid into there bank stop blaming other people.’
One Twitter user contacted the service’s ‘Ask Yorkshire Bank’ account saying: ‘Is Yorkshire Bank down as I’ve not been paid today while others have, thanks.’
Customers complained on Down Detector that they were now in overdraft with bills to pay
In the early hours of this morning one upset customer wrote: ‘My scheduled pay from work hasn’t entered my account nor has it for other colleagues with Yorkshire Bank.
‘Is there a problem and/or do you know when it will be going in?’
Carlos Morais said: ‘Not a good start for @VirginMoney take over from Yorkshire bank. Today’s wages haven’t gone in. Only people banking with Yorkshire bank haven’t been paid, every one else has. So standing orders have bounced… Not happy at all.’
Clydesdale and Yorkshire Bank Group (CYBG) bought Virgin Money in 2018 to create the UK’s sixth largest bank. It plans to change the name to the better-known Virgin Money brand, with its branches due to be renamed by October 2021.
Clydesdale and Yorkshire Bank Group (CYBG) bought Virgin Money in 2018 to create the UK’s sixth largest bank. It plans to change the name to the better-known Virgin Money brand, with its branches due to be renamed by October 2021
A spokesperson told MailOnline this morning: ‘We are investigating the reports as a priority and will provide an update for customers as soon as possible.’
This evening they added: ‘We are aware some customers experienced a delay today with Bacs transactions reaching their accounts.
‘This was caused by the processing date for a Bacs file being incorrect, which delayed transactions showing in customers’ accounts.
‘We apologise for any inconvenience caused to those customers affected. We are now working to get account balances updated overnight so that correct funds are available from early tomorrow morning.
‘We can assure customers that they will not be negatively impacted financially as a result of this.
‘Anybody with any ongoing concerns should contact the bank through the usual channels.’
Twitter user ‘Julie’ said that the bank had ‘admitted twice… that there’s thousands of people contacting them re payments not hitting accounts tonight, as scheduled’, attributing it to a ‘Clydesdale/Yorkshire/Virgin Money update/IT problem’
Lee Barratt said: ‘Right no wages gone in, on hold for half hour, get through and all the guy can say is contact employer, employer hasn’t sent wages through in time.
‘How come other employees with other banks have been paid then?! I think someone at Yorkshire Bank is talking nonsense.’
Lee Johnson said: ‘I should of been paid my wages today and I’ve not received any money in to my Yorkshire bank account. All the people I work with who bank with yourselves haven’t been paid.’
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