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Dear Sir,
I was appalled by the story of Mr Burden and his hospital letter (Oxford Mail January 29, P1).
You can easily tell hospital letters – they are marked private and confidential, and usually have ‘Whistle’ on the envelope – Royal Mail should have delivered it.
A few years ago I had a similar experience with my vital MedicAlert emblem.
Correctly weighed and stamped, three times Royal Mail refused to deliver it to MedicAlert – I ended up paying £30 for a new one.
My old one (which needed a new band – £10) was eventually returned to me eight weeks after posting – my compensation? Six first class stamps and a grovelling apology for non-delivery.
Yes the Nuffield Orthopaedics Centre (NOC) got it wrong on this occasion – but boy, oh boy! So did Royal Mail – it was obvious it was a hospital letter.
I hope they reimburse him big time, so should the NOC.
Fortunately my NOC letters have been OK.
What a fiasco! Poor man.
Dot Holloway
Wenrisc Drive
Minster Lovell
Witney
