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A mum’s thoughtful cleaning tip to help “keep our postmen safe” has gone viral.
Jo Byford posted the considerate plea to the ‘ coronavirus in Devon ‘ Facebook group, encouraging others to clean their letterboxes, gate handles, door bells and knockers with anti-bacterial cleaner.
The 44-year-old from Tiverton now lives in Nottingham with her husband, who works for Royal Mail, but wanted to spread the message far and wide as she believes it is not something that people would usually think of on their own.
Jo’s post received more than 1,600 shares from the Devon group and has prompted dozens to start cleaning to help protect themselves and the postmen.
Royal Mail has said it takes the health and safety of its colleagues, customers and local communities “very seriously” and a number of safety measures have been introduced, with “standard ways of working” changing.
Jo explained her husband’s job has now “just got harder” due to the new changes.
She said: “I just wanted to remind people that it was one of the places that possibly didn’t get cleaned.
“As Royal Mail have indicated their job roles may change in this situation of delivering food and medicines in the coming days and weeks it was something I thought I could do to protect others across the country.
“Their jobs just got harder as they have brought in new changes that they no longer share vans as they work in pairs.”
(Image: Jo Byford)
The mum-of-one posted: “Outside the NHS, Postmen are the most at risk because they have to go door to door! Still have to touch all the letterboxes which is not something you would sanitise!
“Please spray some Dettol on your knockers, bells and letterboxes so we keep our postmen safe.”
Jo says that she is “happy that everyone is [cleaning their letterboxes] and I hope helps to protect the posties.”
What are the new changes to how Royal Mail operates?
Shane O’Riordain, Royal Mail Managing Director of Regulation and Corporate Affairs said: “We would like to thank all our colleagues across the UK for helping to keep the nation connected in such difficult circumstances.
“The Universal Postal Service provides a lifeline to businesses and communities everywhere. The delivery of parcels and letters is a key way of keeping the country together and helping many people who may not have the option to leave their homes. Their work at this time is hugely appreciated.
“We understand the important role we have to play in helping people to stay connected. We are working hard to deliver mail to every part of the UK. Mail is still scheduled to be collected and delivered as normal. This is a fast-moving situation and local service levels may at times be impacted by local absences.
“Royal Mail takes the health and safety of its colleagues, its customers and the local communities in which we operate very seriously. We have introduced a range of new social distancing measures aimed at offering further protection for our colleagues.
“Standard ways of working are being revised to ensure that, wherever possible, colleagues stay two metres apart. We are implementing a new rule that means there will only be one person in a Royal Mail delivery vehicle at any one time. Processes have been further reviewed to minimise the passing of work between colleagues.
“And we are calling for the washing of hands when colleagues enter and leave Royal Mail buildings, as well as at regular times during the day.
“In order to protect further both our people and customers, we are temporarily not handing over our hand-held devices to customers to capture signatures.
“Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
“This will apply to all deliveries that require a signature.”
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He added: “Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through their letterbox, we will place their item at their door. Having knocked on the door, we will then step aside to a safe distance while they retrieve their item. This will ensure the item is delivered securely rather than being left outside.
“If they are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on their behalf.
“In this situation, and to keep their mail as secure as possible, they will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.
“In line with guidance from the UK’s Chief Medical Officer and public health authorities, we are advising colleagues that good hand hygiene is the first and most important line of defence. We have taken a number of measures and provided preventative guidance to our colleagues. This includes promoting regular hand washing with soap and water.
“We have good supplies of soap and paper towels. We are also providing disposable latex gloves, available on request. We are keeping colleagues informed through notices, and internal TV updates.
“The hand soap that we provide is effective for hand washing and good hand hygiene in line with the guidance from public health authorities. It is also possible to use sanitiser or gel. However, there are long lead times for these products. We are trying to get it. But, so is everyone else.
“We continue to act on public health authority advice which is updated daily. In the meantime we share regular updates and information with colleagues. We have also adopted enhanced disinfectant cleaning of communal areas in all Royal Mail sites on a daily basis. We are monitoring the situation closely.
“Public health authorities have advised people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from public health authorities for people to wash their hands more often than usual using soap and hot water.
“These actions form part of a package of measures being taken by Royal Mail to protect both its customers and its colleagues”.
