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Residents in the town have reported problems with the post over the last few days, with some areas of the town receiving no post on Friday and Saturday at all.
Others have said they have been waiting days for important documents, including parents waiting for information on their child’s secondary school place.
A Gazette reporter posted a first-class letter to a Basingstoke address on Monday, and by Saturday it had still not arrived.
One resident who enquired about the problems was told that Royal Mail is having difficulties because of staffing issues at the sorting office in Priestley Road.
The Gazette has asked Royal Mail for further information, and a spokesperson responded to say they would investigate the matter on Monday.
