Royal Mail confirms office changes in Plymouth will not affect customers

Royal Mail has confirmed that changes to one of its offices will not affect customers.

Some postal workers at the West Park delivery office have now been relocated to the Plymouth City Delivery Office in Plymstock.

It is understood the majority of PL6 workers have been transferred to the central office and PL5 workers remain at the office in West Park.

Royal Mail has dismissed any concerns that it will affect customers, adding that the changes have been made to “accommodate the modern postbag with more parcels and fewer letters.”

Customers will still be able to collect their mail from the West Park delivery office if they receive a ‘something for you’ card and will not need to travel to the Plymstock office.

A Royal Mail spokesperson said: “We regularly review our operations to accommodate the modern postbag with more parcels and fewer letters. We are relocating some of the sorting operations to Plymouth City Delivery Office.

“This will have no impact on deliveries to our customers. In the meantime, the postmen and women who work in the West Park delivery office will continue to serve the local community, delivering a high quality service to our customers.

“Customers who receive a “Something For You card”, can still collect mail from West Park delivery office.”

Last month Royal Mail announced it expected to pay a special dividend of 10p a share to hand out surging profits made during the global pandemic.

The former state-owned mail service said the board reviewed the performance of the past 12 months and is likely to make the payment of around £99 million on September 6.

Royal Mail suspended the dividend during the pandemic to manage any possible fallout and hit to the business, with the last payment to shareholders an interim dividend of 7.5p made in January 2020.

But strong sales meant bosses could announce the new one-off dividend for the full year. The company said it would announce a new dividend policy in May.

Shareholders welcomed the news of a resumption of the dividend, with shares opening up nearly 2% in early trading at 520p.

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