As Royal Mail struggles, court letters and critical documents might be held up in the mail for up to a MONTH. » Brinkwire

As Royal Mail struggles, court letters and critical documents might be held up in the mail for up to a MONTH.

As Royal Mail struggles to deliver documents on schedule, court letters and hospital appointments have been delayed by up to four weeks.

The quantity of delivery has increased considerably as a result of the coronavirus outbreak, putting a burden on the service and leaving many individuals without mail. On September 22, Agnes Peyser, a resident of Kilburn in north-west London, received a letter from the Metropolitan Police requesting that she appear as a witness in a Magistrate’s court trial.

That letter, on the other hand, arrived on October 6, exactly two weeks after it was sent.

Similarly, by September 23, insurance renewal documents that were sent on September 4 had not arrived. She is still awaiting the arrival of another crucial document, the contents of which she does not wish to reveal.

She described the scenario as “crazy,” claiming that Royal Mail customer support had constantly given her “dumb responses.”

She said that it was only after her seventh complaint to Royal Mail that she was told “there was a local issue” that has “already been fixed.”

Another person, who did not want to be identified and lives in nearby West Hampstead, stated on October 22 that he had received a call from his hospital about an appointment the next day that he had been unaware of.

The hospital receptionist indicated that the appointment was the next day and that an appointment letter had been delivered four weeks prior.

“If I hadn’t received the phone call, I would have had to wait another month for a new appointment, and I would have been unintentionally adding to the NHS’s costs of missed appointments,” he told the Express.

“To be honest, Royal Mail is unfit for purpose.”

Two occupants of the same building in Shepherd’s Bush had to wait one day shy of a complete calendar month for their mail to arrive.

On October 6, Ian Cohen, another West Hampstead resident, tweeted that his postcode had not received mail for “two weeks.”

“We have [had]mail delivered three times in eight weeks, despite complaining about lack of service,” said the couple, who had been without a postman for six years.

Lynette, for example, claimed that Brent Council had sent her a council tax bill with a due date of September 19, but that the letter had only arrived on September 23.

“It’s somewhat ‘relieved’ to realize it’s not only me,” she remarked.

The Citizens Advice Bureau is a non-profit organization that provides free legal advice to “Brinkwire News Summary.”