Royal Mail offers discounted redirection for customers on low incomes

• 10 November 2021
• Transport / Logistics Services

Royal Mail has announced a reduced fee for its mail redirection service for those on Universal Credit welfare benefits.

As of November 29th, those receiving the benefit will pay the equivalent of £5 a month for a six or 12 month redirection. This is a 50% reduction on the fee paid by most customers on the main tariff.

The six main benefits covered by Universal Credit include Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA) and Working Tax Credit.

Those receiving Pension Credit will also be included in the offer. This is part of the postal operator’s aim to support those on lower incomes. At the same time Royal Mail is launching a new phone support team for those receiving these welfare benefits to apply for the redirection service.

Nick Landon, Chief Commercial Officer at Royal Mail, said: “Moving home can be a difficult and stressful process. UK households rely on Royal Mail’s Redirection service for convenience and peace of mind. It helps to ensure they don’t miss important mail such as medical appointments and financial documents or fall foul of identity fraud. We want to make our Redirection service more accessible to lower-income customers. This will mean that everyone from single adults to larger households on Universal Credit can make significant savings on standard prices when they move home.”