Delays to Royal Mail post in Oxford due to Covid-19

There are delays to Royal Mail services in Oxford due to Covid-19 and other issues, the postal service has said.

The company has apologised to customers and explained it is experiencing delays because of staff sickness caused by the virus, as well as issues hiring staff.

Before Christmas, people living in Oxford and the wider county faced long waits for post, as Royal Mail struggled to keep service on track due to the same problems.

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A Royal Mail spokesperson said: “The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses we have mail for, six days a week.

File image of a Royal Mail staff member. Picture: PA Media

“In the local area, we have been experiencing some delays due to a high level of absence caused by Covid-19, in addition to some resourcing issues.

“We are very sorry for any inconvenience caused to customers who have experienced delays to their mail.

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“As the level of absence caused by Covid has dropped substantially, and as we have recently recruited a number of new postmen and women, we expect soon to achieve the high quality of service locally that customers are entitled to expect from Royal Mail.

“Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”

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