Royal Mail’s performance is falling well short, says regulator Ofcom | Business

Royal Mail’s performance since March has been “well short of where it should be” and the postal operator has had “plenty of time to learn the lessons of the pandemic”, the industry regulator said yesterday.

In the three months to September, Royal Mail managed to deliver just 72.6 per cent of first-class mail within one working day of collection against a target of 93 per cent. This was also considerably lower than the 82 per cent it managed in its full financial year to the end of March.

On second-class mail delivery Royal Mail also missed its target by a wide margin, managing to deliver 91.3 per cent of its letters within three working days against a full-year target of 98.5 per cent.

Lindsey Fussell,