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A CWU spokesperson added that “Royal Mail are risking serious security risks by bringing in completely untrained randomers with no experience to plough through your Christmas post.
“There is a better day of dealing with this backlog: stop the destruction of your workers’ livelihoods, guarantee you’ll treat them with the respect they deserve, and let them get back on with grafting over Christmas.”
Royal Mail said that friends and family are paid the same rates as agency staff, and that checks are carried out to ensure all staff can work safely and legally.
A spokesperson clarified that staff hired in the run-up to Christmas are also given the necessary training.
This week’s two-day walk-out saw rats and foxes chewing on undelivered packages and Christmas cards left outside Royal Mail’s main Bristol depot in Filton.
Meanwhile, the delivery service apologised after businesses branded its Christmas marketing campaign “patronising” and “awful”, using the taglines “parcel collection you can count on” and “xtra support for xmas”.
A Royal Mail spokesperson said that the festive promotion was “in no way intended to detract from how seriously we are taking the situation” after receiving a flurry of complaints.
They added: “The CWU’s planned strike action is holding Christmas to ransom for our customers, businesses and families across the country, and is putting their own members’ jobs at risk.
“The CWU has engineered these strikes to take place at a time where it causes maximum disruption for our customers – by refusing to talk about change for months and stalling over ACAS for a month.
“We are doing everything we can to deliver Christmas for our customers. We have renewed our calls for additional support from friends and family, something that we do every year.”
It comes as workers at an Amazon warehouse in Coventry yesterday voted to strike in a dispute over pay. The GMB union said it would be the first formal industrial action taken by UK workers against the delivery giant.
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