Royal Mail international services reinstated at Post Offices

On 11 January 2023, Royal Mail confirmed to customers that a cyber incident had occurred. This consequently resulted in Post Offices being unable to handle international mail or parcels at its 11,500 branches. Domestic services were unaffected.

On 19 January 2023, Post Offices were able to accept and sell postage for letter and large letter sized items internationally through Royal Mail. This excluded the sending of goods internationally.

Today, 21 February 2023 following close work with Royal Mail since the incident first occurred all international services, including the sending of goods either via a letter or in a parcel, have been reinstated and can be sent from Post Offices.

Neill O’Sullivan, Post Office managing director, parcels and mails, said: “Postmasters have been the innocent victims of this faceless crime, unable to support businesses and consumers wishing to use their expertise to get parcels sent abroad.

“For many small businesses, Post Offices are an integral part of their business set-up and this has been a challenging time for them too. We have worked day and night in partnership with Royal Mail to reinstate all international services via our branch network.”