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UK postal workers describe brutal exploitation by Royal Mail and complicity of Communication Workers Union

The World Socialist Web Site has received correspondence from postal workers across the UK in response to its March 14 article, “Sell-out being prepared in closed-door talks between Royal Mail and CWU.”

The strike at Royal Mail by 115,000 postal workers, the first nationwide action since privatisation a decade ago, was in the forefront of the UK’s strike movement from last summerwith 18 days of action taken by the end of the year.

Royal Mail workers on strike at Portsmouth Royal Mail Delivery Office in September 2022 [Photo: WSWS]

It was provoked by a 2 percent pay award imposed last June, a more than 8 percent pay cut in real terms even based on the lower CPI rate of inflation. A 9 percent revised and final offer in November, which included the miserly 2 percentspread over 18 months and tied to productivity stringswas rejected.

The company announced last autumn plans to make 10,000 redundancies by August this year. Postal workers have fought to defend their jobs and upend plans to transform the mail service into a gig economy-style employer in line with rivals like Amazon.

The Communication Workers Union (CWU) under General Secretary Dave Ward and his deputy Andy Furey has sat on strike action since the beginning of the year and ignored the renewed strike mandate of 96 percent last month to pursue backroom negotiations with Royal Mail. Talk of a negotiated settlement is based on accepting the dictates of the Royal Mail board and investors with references to financial difficulties and market conditions the centrepiece of joint union-company statements.

The CWU Postal Executive has focussed on collaboration with Royal Mail specifically over revisions activity, aimed at cost-cutting, increasing workloads and de-staffing. It agreed a joint statement with Royal Mail March 2 concerning local revision activity, claiming it would end unilateral “executive action” by management to enforce changes. Postal workers have exposed this as a lie. The CWU has been co-opted, working alongside management in the cost-cutting exercise. Royal Mail is trashing its legal requirements under the Universal Service Obligation (USO) to provide deliveries to deliver letters to every address in the UK six days a week, withholding sick pay and turning the postal service into a cash cow for investors.

Comments have been anonymised to protect postal workers from any retribution by management. Since the start of the dispute around 300 CWU reps and members have been disciplined, suspended or dismissed. The CWU has left the fate of victimised members to a review set up by the arbitration service ACAS

Postal workers wrote in from mail centres and delivery offices in Hemel Hempstead, Peterborough, Coventry, Brighton, Southampton, Birmingham, Blackpool and Dumfries (Scotland).

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“I have worked for Royal Mail over 30 years and I feel so disgusted with the treatment all the workers are getting from Royal Mail. The managers don’t care about giving a service. If the walk is not covered it is left for the postie to do. It could be weeks before the walk goes out which is disgusting. There could be important letters for delivery. I am getting the attitude as if Royal Mail are not bothered about the service, why should I bother? But with the way Royal Mail treat us we make a big effort as posties to provide a service. I also feel that the union will sell us out with a deal that is more in their favour as the deals over the years have been a lose to the members.”

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“42 years’ service with Royal Mail. I have been given 64 more calls on my delivery and expected to do my round in the same time. Absolutely IMPOSSIBLE!!! Start times are to change in September so I will be finishing my rural round at about 4.30pm-5.00pm in the winter when it will be pitch dark, very unsafe!!! Who wants a letter at that time? They don’t care about our welfare or safety just about profit nowadays.”

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“I have 40 years’ service and I cannot remember a time as bad as it is now. Managers treat you with no respect, workload’s undoable, mail left on frames despite our CEO denying this. Working conditions awful, our toilets have been out of action for four weeks now and when you have about 80 men you can imagine what it’s like. We have 20 plus vacancies with staff still leaving. How can the job get done? I can’t see it changing except for the worse.”

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“Our revision was implemented on March 13th without agreement from the union. Parcels and mail have been left undelivered since then. Letters were left before this date as we were told to prioritise parcels. Parcels were never left behind but have been since then. After 38 years in the service it’s a disgrace what it’s become.”

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