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Royal Mail has introduced a major change to the way it delivers parcels. The delivery service has said it will automatically attempt to redelivery parcels that were initially missed the first time posties tried to deliver them.
If someone isn’t at home when Royal Mail attempts to deliver a parcel, they are left with a “something for you” card with instructions on how to get it redelivered, and the package is taken back to the depot.
Under the old rules, customers would have to manually pick a new delivery day.
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But now, posties will automatically try to deliver the parcel the next working day, except for Sundays and bank holidays, in a move that saves admin for customers.
If the parcel isn’t delivered after the second attempt, posties will leave another “something for you” card and you’ll then need to rearrange the delivery yourself.
Redelivery can be made to the original address, another address in the postcode area or to their nearest local Post Office branch for free. Customers can also collect items from the depot listed on the “something for you card” but only after the second redelivery attempt.
Parcels that won’t be delivered if residents are not at home include those that won’t fit through the letterbox, or need a signature. Undelivered items are stored for up to 18 days, or 21 days where customs fees are due, before being returned to the sender.
