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Royal Mail has acknowledged ‘some issues that have impacted deliveries’ of post in parts of Bristol. However, it says delays are being kept to a minimum and have been no longer than a week.
It comes following two complaints to Bristol Live from people reporting they had not been receiving all their post. A BS3 resident claimed: “We receive mail once every other week, this is the case 90 per cent of the time. Some holidays they deliver more frequently.”
The second resident, in a BS13 postcode, said: “We have not had a postal delivery for nearly two weeks”. He added that he became aware of the delay when he did not receive a birthday card which he knew had been posted, adding: “I worry for people waiting on hospital appointments or other time-sensitive post.”
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A Royal Mail spokesperson said: “We are sorry to residents who have experienced delays. Unfortunately, there have been some issues that have impacted deliveries from the local delivery office.”
While the spokesperson did not expand on the issues affecting deliveries, he added: “However, every effort is being made to ensure these are kept to a minimum and at present there are no delays that are lasting a week or more.
“Mail continues to be delivered throughout Bristol daily, and anyone who has mail to be delivered and does not receive it on the day they expect, will be prioritised the following day. We encourage anyone with concerns about the delivery of their mail to please get in touch,” said the spokesperson.
The Royal Mail also recently announced changes in delivery options for parcels through the Royal Mail app. The service now offers customers the option to choose a safe place delivery preference for all parcel deliveries.
This allows posties to deliver parcels when customers are not at home or if the parcel does not fit through the letterbox. This will apply to any parcels which do not require a signature and residents can set their delivery option in the ‘my account’ section of the app.
Customers can choose from enclosed porch, shed, garage, greenhouse or outbuilding, or there is a free text ‘other’ option. When the changes were announced in August, Royal Mail said: “It won’t stop there though.
“We’re working on additional options to make deliveries even more convenient, such as a preferred neighbouring address and additional options for customers with accessibility needs.”
