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During his trip to Hoylake Delivery Office, Mr Patrick also learned how Royal Mail is adapting to the growth in parcels volumes and the decline in letters.
Whilst an increase in online shopping means greater demand for larger parcels, letter volumes have fallen from 20bn a year at their peak to just 6.7bn in 2024.
He also spoke to customer operations manager Lyndsey Rossiter about how Royal Mail’s strategy to continue to make sending and receiving parcels as convenient as possible by adding more choice.
This includes services like Parcel Collect, where posties pick up parcels from customers at the doorstep for delivery, and offering more ways to drop off parcels at convenient times and locations, such as Collect+ and parcel lockers.
By early 2025, there will be more than 21,000 locations across the UK where Royal Mail customers can send and receive parcels, including over 2,500 lockers, 11,500 Post Office branches, 5,000 Collect+ stores, 1,200 Royal Mail Customer Service Points and 1,200 parcel post boxes.
Mr Patrick then joined local postie Dave on his delivery round, to find out more about what a typical day for a postie looks like and to lend a hand delivering post in the local area.
Ms Rossiter, customer operations manager for Hoylake, said: “It was great to have Matthew visit our delivery office and to show him how Royal Mail is modernising and transforming. We were also grateful to have another pair of hands to help deliver the post!”
Mr Patrick said: “I’d like to thank Royal Mail for hosting me.
“After a morning walking in my postie’s shoes, I have a new-found appreciation for all they do.
“Our posties are a vital asset in our community, in all weathers and all year round.”
