Evri announces major change to parcels and ‘it will go down very badly indeed’

The delivery company will be switching from paper receipts to email receipts, Evri – which is rivalled by the likes of DPD and Royal Mail – has confirmed.

Evri has confirms a big change to parcel returns and customers will be divided. The delivery company will be switching from paper receipts to email receipts, Evri – which is rivalled by the likes of DPD and Royal Mail – has confirmed.

When customers drop off a package at a local ParcelShop, they will no longer receive a blue slip. Instead the receipt will be sent to the customer’s email address and it will have a date and time stamp on it for when they sent the parcel.

The email will also include a direct link to track your package. Evri has said it’s “excited” to be rolling out the change soon and that it’s listened to customer feedback saying shoppers would prefer a move to digital receipts.

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“This will improve the customer experience with quick access to tracking, reduce the millions of paper receipt cards printed each year, and drive us towards our net-zero target,” it said.

Consumer rights expert Martyn James said: “Of all the business sectors in the UK, package delivery is the most complained about and reviled by the public.

“There’s little doubt that the sector is already far too overly reliant on digitisation – to the point where it’s impossible to speak to a person at many businesses.

“So given the lack of faith from the public about the service provided by package delivery companies, digital receipts will go down very badly indeed.”

Premier retailer Suril Patel told The Grocer : “It’s a long process already compared to Yodel, and now they’re putting that extra step in which is going to take more of my staff’s time and cause longer queues.”

Nisa retailer Sukh Gill added: “I can foresee instances where details get misheard or the staff member cannot understand the email address correctly or inadvertently makes an error, which will then cause customers to come back into stores because they have not received their email receipt.”