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Royal Mail enlists Micah Richards, Judi Love, Josh Widdicombe for Send It Your Way TV advertisement
Royal Mail has teamed up with former footballer and Sky pundit, Micah Richards, ITV comedian and presenter, Judi Love and comedian and presenter, Josh Widdicombe for a Send It Your Way TV advert.
The Send It Your Way campaign promotes the various ways Royal Mail is aiming to make sending and receiving parcels as convenient as possible via the likes of parcel lockers, shops, and postboxes.
“It is great to see Royal Mail advertising our range of out of home options on TV. We really are making it easier for customers to send with us, whichever way they choose. Proud to be part of it!” says Anna Malley, Director of Partnerships and Acquisitions at Royal Mail.
Grocery giant Morrisons connects with AI powered supply chain simulation tech firm Kallikor
Morrisons has announced a partnership with supply chain simulation technology specialist Kallikor.
Using the AI powered Adaption platform, Morrisons is creating a digital twin of its end-to-end supply chain, a fully interactive model that mirrors the complexity, scale, and pace of its national network. This provides a design space where its teams can experiment, test, and optimise decisions with speed and precision, from warehouse operations to network wide flows.
As the partnership scales, it will operate with a living digital model fully integrated into its day-to-day operations, enabling continuous optimisation and proactive adaptation to market shifts.
Bill Gates returns to startups world as he joins CX team at AI powered fashion technology specialist Phia
Bill Gates has taken to social media to discuss joining the customer experience team at Phia, an AI powered fashion technology tool that is the brainchild of his daughter Phoebe Gates and her co-founder Sophia Kianni.
A free iOS app and mobile browser extension, this finds people the best prices on fashion while they shop.
In a LinkedIn post, he said: “I’ve entered the startup world again…When your daughter asks if you’d be willing to work a shift in customer service at her startup, the only right answer is yes. I’ve spent a lot of time thinking about how technology can make systems more efficient, equitable, and accessible. But I’ve learned over the years that the best way to understand how something works, or where it breaks, is to go straight to the people using it.”
He added: “That’s why I’ll be joining the Phia customer experience team for a day this week. They’ve built an app and browser extension that helps people shop smarter by finding the best prices, surfacing secondhand options, and showing lower-impact alternatives across thousands of online retailers.”
“It’s been inspiring to watch them tackle a massive challenge, rethinking the way we shop, by meeting users where they are. And now, I’ll be doing the same. Looking forward to getting back into the startup scene. Hopefully, I won’t break anything (no promises).”
Ongoing tech investment: new self-scanning feature set to launch within Lidl Plus mobile app
Lidl GB is gearing up to launch a trial in four stores of a new self-scanning mobile app feature.
In a LinkedIn post, it said: “We’re building retail innovation into the heart of the Lidl experience. This September, we’re launching a new self-scanning feature within the Lidl Plus app – part of our ongoing investment in technology to make shopping easier, faster, and more flexible for our customers.”
People will be able to scan as they shop, track spend and savings in real-time, and checkout faster via self-service. This is launching first through a friends and family trial across four stores – with a full roll-out to follow next year.
“This isn’t a one off update. It’s the next step in a much bigger plan,” Lidl GB said. “From self-checkouts to loyalty led digital tools, we’re rethinking the entire in-store experience – and investing for the long-term to bring our customers more choice, more control, and more convenience.”
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