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A POSTRS spokesperson said that they were “sorry to hear about Mr Corfield’s experiences with Royal Mail”.
“Whilst we are unable to comment on individual cases, we can advise that POSTRS is an impartial dispute resolution service approved by Ofcom to handle unresolved complaints between postal operators and their customers,” the ombudsman said.
“Each case is reviewed on its individual merits, based on the evidence provided by both parties.
“In short every case is assessed fairly, independently and in line with the published Scheme Rules.”
The businessman also took his complaints to Ofcom.
However, it said it “cannot investigate individual complaints about postal companies”.
“If someone’s not happy with how Royal Mail handles a complaint, there’s an ombudsman who makes independent and binding decisions – including on compensation for lost items,” a spokesperson said.
“Royal Mail has a range of products with different levels of protection, including some with insurance that reflects the market value of an item if it’s lost – we would advise senders to consider what’s right for them.”
Royal Mail said that their compensation policy is publicly available and they are committed to ensuring customers understand what they are entitled to.
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