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Those living on Glamis Avenue say the situation has become unacceptable, with mail arriving as infrequently as once or twice a month.
Many have had to make repeated trips to the Royal Mail delivery office to collect important post themselves.
Brenda Gritt, 71, who has lived in the area since 1985, says she and her husband are tired of the unreliable service from Royal Mail.
She said they often either have to collect their mail from the post office or only receive it after filing a complaint.
Brenda said: “A lot of people have said they’ve either missed hospital appointments, or they’ve had very short notice because it just turned up like the last minute.
“You couldn’t rely on the mail coming at any particular time. It was all over the place.
“And we were even waiting for bank, new bank cards which you can imagine pain not having them. And in the end, after about 10 days, I went to the sorting office and there it was in there.”
Another resident, Lyndia Watton, 66, shared similar concerns.
She is still waiting for important documents, including payslips and retirement paperwork.
She said: “I can’t remember when it started stretching out. It’s been that long. I retired in July. So, I’m waiting on paperwork from the council regarding my retirement. No sign of it.”
Lyndia emphasised that many people in the area are elderly and not comfortable using digital technology. They still rely on the post for essential services.
“I don’t like apps, and not all my hospital appointments go on the app.
“Older people are still not tech savvy. I’ve worked on computers and I’m still not, don’t claim to be tech savvy.”
Brenda added that complaints don’t seem to be making a difference.
“Frustrating. We shouldn’t have to be frustrated, but we shouldn’t have to. It is a service you are paying for. Every time you put a stamp on a letter, you are expecting a letter to get there.”
The Echo has contacted Royal Mail for a response.
