Royal Mail set to lead Christmas deliveries – and how other courier brands compare

• Value for money: Value scores are generally low across the sector. DPD (5) and DHL (4.9) lead, followed by FedEx (3.5) and Royal Mail (2.9). UPS (1.6), Parcelforce (1.3), Evri (1.7), and Yodel (-2.1) sit towards the bottom. 
• Reputation: Royal Mail tops the list with a Reputation net score of 12.2, followed by FedEx (10.7), DHL (10.2), DPD (5), Parcelforce (4.5) and UPS (7.3). 
• Customer satisfaction: Satisfaction scores are strongest for Royal Mail (34.3) and FedEx (31.6), with DPD (29.3) and DHL (26.9) also performing well. 
• Likelihood to Recommend: Royal Mail leads again with 18.7, followed by DPD (11.1), DHL (10.5). FedEx (8.8), Parcelforce (6.4) and UPS (6.3).

Methodology:

YouGov polled 1,000 UK adults online on November 20, 2025. The survey was carried out through YouGov Surveys: Self-serve. Data is weighted by age, gender, education level, region, and social grade. The margin of error is 3% for the overall sample.

YouGov BrandIndex collects data on thousands of brands every day. This second chart of the article compares Royal Mail, DPD, DHL, FedEx, Parcelforce, UPS, Yodel, and Evri. The scores are based on the questions – Impression: Which of the following brands do you have a generally POSITIVE/NEGATIVE feeling about? Satisfaction: Which of the following brands would you say that you are a SATISFIED/ DISSATISFIED customer of? Quality: Which of the following brands do you think represents GOOD/POOR quality? Reputation: Imagine you were looking for a job (or advising a friend looking for a job) Which of the following companies would you be PROUD/EMBARRASSED to work for? Value: Which of the following brands do you think represents GOOD/POOR VALUE FOR MONEY? Recommend: Which of the following brands would you RECOMMEND/tell a friend to AVOID? Scores are reported as net scores from –100 to +100 based on daily UK surveys weighted by age, gender, region, social grade, and ethnicity. Figures reflect the period November 15, 2024, to November 15, 2025, with a sample size ranging from 24,281 to 31,028.