Royal Mail’s efforts to address its logistics problem hav…

But so was Royal Mail. It was not invented to provide services such as tracking, for example, in an age where people generally distrust the post and want to know where their parcel has got to. Rivals with sleeker technology, mainly FedEx, DHL, Evri, DPD and Amazon, are outcompeting it, and Royal Mail’s market share of the parcel business fell from 45% to 35% between 2015 and 2024.