Lloyds Bank issues urgent warning over Royal Mail scam doing rounds

Lloyds Bank has issued a warning voer Royal Mail scam texts – directing customers to pages asking for their personal details. The scam text is doing the rounds, causing the bank, which has branches in Birmingham, to issue an urgent warning.

Lloyds warned: “The link goes to a page that asks for personal or banking information. The customer’s name is missing. There are spelling and grammar mistakes. The email address doesn’t end in @royalmail.com. Not expecting an email? Don’t reply and contact the company directly.”

It adds: “Fraudsters might send messages with threats or time-sensitive offers so you’re more likely to act without taking the time to think.

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“If you get an unexpected message, ask yourself these questions: Are they asking for my personal details? Does the message include a link? Are they asking for urgent payments? Are there any spelling and grammar errors?”

Lloyds said: “Scam emails, texts and messages often come without warning. Stay alert and don’t just look for spelling mistakes. Check the sender’s name against the email.

“Hover your mouse over the email address, or on a mobile device, select it. Call the person or company on a number you trust to check it’s from them. If you spot any warning signs, don’t reply. Report the message and delete it.”

It continued: “We’ll always include your name, and the last four digits of an account you have with us, so you know our emails are genuine. We may also send you links to our secure app, to take you straight to the information you need.

“We will never:

• Send you to a web page that asks for your logon, personal or banking details.
• Tell you to move money to another account.
• Ask you to make a test payment online.
• Link directly to our Internet Banking log on page.

“If you’re not sure that an email is from us forward it to emailscams@lloydsbanking.com and delete it.

“You can also speak to us through the Mobile Banking app or Internet Banking.”