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In my Lookiero review, I put the personal styling service to the test and see if the Stitch Fix alternative is worth the money
Sizes: Lookiero offers clothes for women in sizes 6-20.
Price: £10 per month personal shopping fee.
Brands: Lookiero works with 150+ brands including Moss, Dr Denim, Vila and Tiffosi.
Review period: Lookiero gives you five days to review the style suggestions and either buy the clothes, or send them back.
Purchase discounts: If you choose to keep all five items from Lookiero, you get a 25% discount.
Pros: Large size range.
Cons: Overall fit of each item was poor ⋅ Item made me look frumpy and old ⋅ Lacking style
I hate clothes shopping.
Scouring through rails for the correct size is a minefield when you’re plus-sized like me.
Not to mention having to hang items over your arm, and use sweaty changing rooms.
So when I heard about Lookiero, it felt like it was the answer to my prayers.
Not only are you sent a selection of clothes each month, but a personal stylist picks out your items.
These are based on your size, your preferences, your budget, and if you have any events coming up.
I recently put Lookiero to the test – as well as comparing it to Stitch Fix when Stitch Fix was still operational in the UK – to see if it really is the service I’ve been dreaming of, or if it’s too good to be true.
Keep reading to find out more, or you can sign up for the service using the referral link below to save money on your first boxes.
This isn’t an advert or sponsored post – this is an honest, independent review.
To get £10 off your first Lookiero box, sign up using this link: Lookiero Referral
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Lookiero review: How it works
Image credit: Stitch Fix Before you get started with Lookiero, you need to fill in a style profile. This includes:
- What size you usually wear
- What kinds of clothes you like (and which you don’t)
- Any areas of your body you’d rather show off or cover-up
- Your budget
From here, Lookiero assigns you a personal stylist to pick out your first five items. You’re then sent these five items via Royal Mail, and the site charges a £10 styling fee.
If you choose to keep any of the products in the box, Lookiero takes this £10 styling charge off the final price.
FURTHER READING: Best beauty subscription boxes UK: From Glossybox to FabFitFun, we look at which are worth your money
Lookiero review: Key features
Below are the key features that Lookiero offers:
- Sizes: Lookiero offers clothes for women in sizes 6-20.
- Price: £10 per month personal shopping fee.
- Brands: Lookiero works with 150+ brands including Moss, Dr Denim, Vila and Tiffosi.
- Review period: Lookiero gives you five days to review the style suggestions and either buy the clothes, or send them back.
- Purchase discounts: If you choose to keep all five items from Lookiero, you get a 25% discount.
- Exchanges: Lookiero allows you to swap products in your box for the same item in a different size. In my experience, products at the top and bottom of the size range are usually out of stock. However, if you’re looking for something in the middle, you’re unlikely to have a problem.
- Returns: Lookiero only accepts DPD drop-off returns. If you don’t live near a DPD drop-off location, Lookiero won’t give you an alternative. In this case, you’ll have to pay for the return yourself and are liable if the products get lost.
- Extensions: Lookiero extensions are managed by emailing customer service.
- Packaging: Lookiero sends its products in paper packaging in a cardboard box. Although you have to send clothes back in a plastic bag.
FURTHER READING: This clothing size conversion chart reveals which sizes you should go for across UK stores
Lookiero reviews: Worth a try?
Image credit: Lookiero In my Lookiero review below, I detail my personal experience to help you decide if it’s a service you wish to try.
Style match
Firstly, across the two boxes I tried from Lookier, not a single item fit.
Not only did they not fit, size-wise, but the overall fit of each item was poor. I got a family member to try the clothes on too, but every item made them look frumpy and old. All were lacking style and the materials weren’t anywhere near the quality as I had previously seen from Stitch Fix, and even Thread. Despite the prices being similar.
Painful returns
Lookiero only accepts returns via DPD Drop-Off.
I live in a major town (Aylesbury) and the nearest DPD local drop-off point is 7.25 miles away in Princes Risborough.
Door-to-door, it would take me 52 minutes to do the round-trip in the car. Or more than two and a half hours on public transport.
When I told Lookiero it was not feasible to make such a journey, they said there weren’t any other options.
The only option for me to return the package was to cover the cost of return postage myself.
I explained this to Lookiero and paid £5.10 to make sure we could track the parcel.
Two weeks later, despite the parcel showing as signed for, Lookiero said they’d charge me for not returning the items.
They also said that because I hadn’t used DPD, I’d be liable. This left a bitter taste in the mouth.
I’m not a huge fan of the plastic returns bag either. From an environmental point of view and because I was then responsible for recycling the box. Neither are huge inconveniences, but alongside the other pain points, they add up.
Lookiero may suit you if you’re an older customer looking for basic staples, or live in London or cities with many DPD Drop-Off sites but if you’re neither then I suggest you avoid this service.
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