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It says it is working to get back to a “regular and reliable” service after weeks of disruption and has blamed the busy festive period and bad weather for delays.
Scores of fed-up residents have complained to MP Mike Wood who has contacted Royal Mail on their behalf.
He said: “I’m seriously concerned that people in Kingswinford have not been receiving letters on time via Royal Mail, with post sometimes taking up to two weeks to arrive.
“This is a longstanding and repeating issue, and although things initially did seem to be improving early last year, complaints about the service have increased once again over the past six months.
“I’ve written to the Directors of Royal Mail multiple times regarding the Kingswinford Sorting Office, but the service just isn’t improving and I am yet to receive a response that addresses the problem in full.
“I know this situation is incredibly frustrating for so many of my residents in Kingswinford.
“That’s why, as a matter of urgency, I’m calling on Royal Mail to deliver urgent remedial action to restore regular collections and deliveries, along with a full explanation for the delays so far, and a plan to prevent future delays.”
One resident said: “It’s a worry if you are waiting for hospital appointments. If you don’t receive the letter and miss your appointment you’ll either go to the back of the queue or even be discharged.”
Another said: “Missed a hospital appointment because letter arrived the day after the appointment. Postmarked 12/1/26. Arrived 20/1/26. Shocking.”
Royal Mail responded by saying its working to ensure all residents get a “regular and reliable” service.
A spokesperson said: “We understand the concerns raised by residents in Kingswinford and know how frustrating delays to letter deliveries can be.
“Deliveries continue in the area, and the vast majority of letters are arriving as expected, though some customers have experienced delays.
“Christmas is our busiest period, with volumes more than doubling, and poor weather earlier this month in the West Midlands also affected some deliveries.
“We’ll be engaging with local representatives to support the operation and ensure all routes receive a regular and reliable service, while we continue to monitor performance closely.”
