Related Articles
EE has apologised to a customer who received a set of drill bits in the mail instead of the iPhone she ordered.
Megan Penny, from Launceston, Cornwall, ordered the device in November and a parcel was delivered by DPD but she said the label was peeled back and the bag melted – inside were drill bits.
Tony Deeley, from Looe, said he also ordered a new iPhone and a parcel was delivered by DPD in December but he instead received a phone he claimed was not genuine.
EE said it investigated both cases and agreed to send Penny a replacement phone but could not uphold Deeley’s complaint based on the evidence. DPD said in both cases the parcels did not appear to have been tampered with.
Source link
