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Parcelhero has partnered with Royal Mail to add tracked delivery services to its parcel comparison platform, expanding the range of domestic and international shipping options available to customers.
The integration allows users to compare Royal Mail services alongside other carriers already listed on the platform, covering a wider range of delivery speeds and pricing tiers.
The rollout includes Royal Mail Tracked 24 and Tracked 48 services for UK deliveries.
Parcelhero said the services cover large letters up to 1kg, small parcels up to 2kg and medium parcels up to 20kg.
International tracked services have also been added. These include large letters up to 750g and small parcels up to 2kg.
The addition expands the types of shipments supported through the platform, including both lower-weight items and larger parcels.
The expanded coverage allows users to compare services across a broader range of delivery needs, from small personal items to higher-weight parcels.
Direct partnership
The agreement marks the first direct partnership between Parcelhero and Royal Mail.
Parcelhero has previously offered access to Parcelforce services, which operate within the Royal Mail Group, but had not directly integrated Royal Mail’s courier services until now.
“This is the first direct partnership between Parcelhero and Royal Mail, the UK’s largest provider of postal services, although Parcelhero has offered its customers the choice of Royal Mail’s express parcels service, Parcelforce, for many years,” said Roger Sumner-Rivers, Founder and CEO, Parcelhero.
Parcelhero customers can now organise a Royal Mail courier for exactly when they are needed. Whether it’s a letter or a 20kg shipment, senders can now compare Royal Mail’s fully tracked services directly against every other carrier, adding value and flexibility to their shipping choices. Many individuals and businesses are very familiar with Royal Mail’s services, and we are delighted to add these to our wide range of courier partners,” added Sumner-Rivers.
Service details
Parcelhero said customers booking Royal Mail services through its platform will have access to real-time parcel tracking and GBP £50 free protection on shipments.
The company said collections are available in selected commercial areas, and that Royal Mail drivers can bring shipping labels for customers who do not have printers.
Parcelhero also said customers using Royal Mail services through its platform can contact Royal Mail support directly if issues arise.
These features align with standard expectations for tracked delivery services, particularly for users managing shipments without access to dedicated fulfilment tools.
Market context
Royal Mail remains a core provider of postal and parcel delivery services across the UK, serving both individual senders and businesses.
Its inclusion on Parcelhero’s platform reflects continued demand for established delivery operators within comparison tools, where users weigh cost, delivery speed and service features across multiple providers.
Parcel comparison platforms have become more widely used by small businesses and individual senders seeking to manage delivery costs and access a wider range of services through a single interface.
The addition of Royal Mail extends Parcelhero’s carrier network and introduces a national postal operator into its comparison offering.
Platform update
The Royal Mail integration comes alongside the rollout of a new version of Parcelhero’s platform.
Parcelhero said the updated platform includes additional features for consumers and businesses using its delivery comparison and booking tools.
The Royal Mail agreement expands the tracked delivery services available through the platform and increases the number of carriers that users can assess when selecting shipping options.
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