eBay to Apply Bain’s Net Promoter Score to Seller Feedback (AuctionBytes)
eBay is testing a radical new feedback system that relies on the Bain & Co. Net Promoter Score (NPS) to measure customer satisfaction.
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eBay is testing a radical new feedback system that relies on the Bain & Co. Net Promoter Score (NPS) to measure customer satisfaction.
More: continued here