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DPD customers are still waiting for their festive deliveries – 21 days after Christmas. They fear their parcels are still stranded in the delivery giant’s Stoke-on-Trent depot – or now simply lost.
It comes as DPD has suspended three members of staff at its Shelton Boulevard HQ. And Jacob Peacock has this weekend become the latest Stoke-on-Trent customer to hit out at the company after his ‘next-day delivery’ of a coat never arrived.
Now more StokeonTrentLive readers have vented their frustration towards the under-fire delivery firm. DPD had blamed its pre-Christmas issues on the Royal Mail strikes.
READ: Student slams ‘shambles’ DPD after waiting days for new coat
Lindsey Bowd said: “I am still waiting for my John Lewis parcel that should have been delivered on December 17. DPD assured me that it would be delivered once they had caught up with the pre-Christmas backlog but there is still no sign of it. I understand from one of their drivers that there is a container full of thousands of undelivered parcels. I had never had a problem with DPD before. They are a delivery company that has failed to deliver.”
Suzanne Woodward said: “I paid for next-day delivery in December and they’ve had my parcel at the Stoke-on-Trent depot since December 21. Despite numerous phone calls and broken promises about delivery, I have now been told that it has been declared ‘lost’.”
Ivy Jones said: “Nespresso has attempted to deliver a new coffee machine four times in the last nine weeks for it to always go missing via DPD, and specifically DPD Stoke. In the end, they sent the fifth attempt via Yodel and I got it next the next day.”
Tim Ward said: “DPD have been shocking for me over the last month. One delivery was stuck at the Stoke-on-Trent depot for nearly a month. Another parcel was missing and a parcel scanned as delivered but wasn’t turned up two days later. Out of all of them they’ve been by far the worst.”
Dawn Stafford added: “My iPhone was due for next-day delivery on December 1. Every time we chased it with DPD or Sky, we just got told it was at the Stoke-on-Trent depot. We cancelled the order on January 3 as it still hadn’t been delivered.”
A DPD spokesman has said: “We experienced some delays to deliveries in the Stoke-on-Trent area over the Christmas period. But we can confirm that the service standards at the depot have now returned to the levels both we and our customers expect.”
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