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Royal Mail has set out their new procedures for delivering goods that usually need a signature.
They say that Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus assing that from experience with other coronaviruses, they know that these types of viruses don’t survive long on objects, such as letters or parcels.
However in a statement they have said they will not be handing over their hand-held devices to capture a customers signature. Instead the postmen and women will log the name of the person accepting the item. They say this will apply to all deliveries that require a signature.
In their information they have published they say:
“Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.”
They add that if you are unable to come to your door they will isse a ‘Something for you’ card advising other ways you can arrange to collect your item. One example they have given is by getting a friend or family member to collect the parcel from the local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to. Full information on acceptable forms of ID can be found hereOpens in a new window.
Royal Mail added:
“We are actively monitoring this rapidly evolving situation. We take the health and safety of our people very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.”
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