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In the run up to Christmas, people will be increasingly using delivery companies, as they look to get presents for loved ones.
However, some residents have faced delivery issues, with parcels going missing, arriving damaged or boxes empty.
Nicola Radcliffe said: “Amazon recently left a parcel at the top of my garden, lent up against my pagoda, it was wet so the cardboard was all soggy. Luckily my parcel inside was ok as it was in a plastic bag.”
Sharron Banks said: “My three parcels from Royal Mail was put in someone’s garden shed, we had to go hunting for them.”
Vikki Wedgwood said: “Evri don’t knock, just leave it on step for everyone to see, if it goes missing I’d like to know who going to pay for it.
“I’ve asked the driver and left comment on their delivery info online to leave round in the back garden in my shed but it still gets dumped on front door step.”
We approached the major delivery companies for comment.
Royal Mail said: “We have policies in place to ensure secure delivery. Our policy is parcels shouldn’t be left unattended outside unless the customer has explicitly arranged a ‘safeplace’ with us in advance.
“‘Safeplaces’ are secure, weatherproof parts of the property, that are easily accessible for us like a shed, a garage and an enclosed porch. So not just left at the doorstep.
“A neighbour can also be nominated. If we can’t deliver to any of these, we’ll take the item back to the delivery office and automatically attempt delivery again the next day. 99 per cent of parcels are delivered successfully on the first or second delivery attempt.”
When approached, Amazon said: “Every day at Amazon, incredible employees and independent delivery partners come together to provide fast, reliable and safe delivery for our customers.
“The vast majority of deliveries make it to customers without issue. In the rare case something occurs, we work with customers directly to make it right.”
Following delivery issues in Maryport, Evri issued the following statement: “Customers are at the heart of what we do and we’re very sorry that our service in the local area hasn’t met our high standards.
“We have replaced our delivery partner previously operating in the region, with a marked improvement already seen as a result. Anyone who needs help with their parcel should contact our customer service team for support.”
We approached DPD and Yodel, but have yet to receive comment at the time of publication.
