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Worcester MP Tom Collins has joined calls for urgent action after serious postal delays in Warndon Villages, Worcester after city councillor Sarah Murray was inundated with complaints.
The MP has told Cllr Sarah Murray he is “deeply unsatisfied” with the answers he has received so far from Royal Mail.
Cllr Sarah Murray, Worcester City Councillor for St Nicholas Ward, wrote to Mr Collins after being contacted by Warndon Villages residents who say they are often receiving only one postal delivery a week, with important letters arriving days – and sometimes more than a week – late.
In a response sent to Cllr Murray, Mr Collins’ office confirmed that he has been liaising with Royal Mail but remains unhappy with the explanations provided and will seek a meeting with the company if a clear and credible plan of action is not forthcoming.
Cllr Murray said: “I’m pleased that Tom has taken this seriously and that he’s as frustrated as residents are with the lack of real answers from Royal Mail so far.
“But while emails go back and forth, people in Warndon Villages and all over Worcester are still missing hospital letters, getting test results late and waiting far too long for replacement bank cards and other important documents. That simply isn’t acceptable.
“Residents need to see a concrete plan from Royal Mail, with timescales, to get a proper, regular service restored – not just warm words.”
Cllr Murray is urging Royal Mail to come clean about what is going wrong on local rounds and to work with both councillors and the MP to resolve the problems.
“This shouldn’t be about party politics – it’s about residents getting the basic service they pay for and rely on,” she added.
“I’m glad Tom is pushing from Westminster while I keep pushing locally, but the bottom line is that Royal Mail now needs to step up.
“If deliveries really are happening six days a week as they claim, residents in Warndon Villages will struggle to recognise that from what they’re seeing on their doormats.”
Cllr Murray is encouraging residents who are still experiencing long delays with their post to log complaints directly with Royal Mail and to contact Tom Collins’ office so that their experiences are reflected in his ongoing discussions with the company.
The Royal Mail confirmed they wrote to the MP at the end of December.
A Royal Mail spokesperson said: “We can confirm that mail deliveries are continuing as normal in the area, with post delivered six days a week when there is mail available. Where it isn’t possible to deliver on a particular day, items are rotated to ensure deliveries remain as regular as possible.
“We’re engaging directly with the MP on this matter and will continue to look into any concerns raised locally.”
