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Evri has been named as the UK’s worst parcel company for a second year in a row.
The company formerly known as Hermes – alongside Yodel, DPD and Amazon Logistics – did not receive a three-star overall rating in the second annual parcel league table by Citizen’s Advice. This is the second year in a row that Evri finished bottom of the table despite an overall improvement, earning just 1.75 stars out of five.
The companies were scored against criteria including parcel issues, customer service and accessibility needs. Royal Mail received the best overall score, but still only achieved three stars, Daily Record reports.
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Citizens Advice chief executive Dame Clare Moriarty said: “One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.
“Behind the figures are shoppers seriously let down when parcels go missing or are late. The needs of those who rely most on online shopping, such as disabled people, are being forgotten.
“Our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
What do you think about the findings? Join the conversation with other ECHO readers in the comment section.
