Case study: Royal Mail – Online Knowledge Base, "Ask Sarah"PublicTechnology.net, UKSponsored by Directgov On a daily basis, Royal Mail processes over 5000 customer queries about its products, services and posting issues by phone or by email. In April 2008 we introduced “Ask Sarah†– an online virtual customer service agent. … …

Lack of handicapped access at Taunton Post Office disturbs disabledTaunton Daily Gazette,  USAThe Taunton Post Office off the Green may have the signage for the disabled, but there's no handicapped accessibility in the front of the building. By Ashley Lopes, Staff Writer When people think of the most high-traffic spot …

Change closes food stamps loopholeBurlington Times News, NCBy Robert Boyer / Times-News State officials recently closed a policy loophole that allowed the US-born children of some undocumented immigrants to get food stamps while denying help to the children of some US citizens. The new policy will affect at … More: continued …

Royal Mail launches new service to help small businessesPendle Today, UKROYAL Mail has announced the launch of Mailshots Online, a new web tool enabling small businesses to create their own personalised mail campaigns in less than 30 minutes. At a time when small businesses believe direct mail is the most effective …

Power Outage At Local Post OfficeCanarsie Courier (subscription),  United StatesLooking like creatures from "War of the Worlds," Con Ed trucks, with cherry-pickers extended, lined up in front of the Canarsie Post Office on Flatlands Avenue yesterday as they worked to restore power to the facility after an area power outage …

Donahoe pledges different EbayFinancial Times, UKBy David Gelles in San Jose John Donahoe, Ebay's chief executive, yesterday sought to allay concerns about the online auctioneer's struggling marketplace business by unveiling a new strategy emphasising online payment processing. …News In Brief: EBay CEO earned $22M in 2008; Buffett says economy …San Jose …

Chief Promises a ‘New EBay’ and Talks Up PayPalNew York Times, United StatesBy Brad Stone Here’s the latest from eBay: PayPal will drive its next wave of growth. It is tired of apologizing for spending more than $3 billion to buy Skype, the Internet calling service. And the stalled eBay marketplace …

Here’s the latest from eBay: PayPal will drive its next wave of growth. It is tired of apologizing for spending more than $3 billion to buy Skype, the Internet calling service. And the stalled eBay marketplace will double down on secondary products, like slightly used and off-season merchandise. More: continued …

EBay Inc.’s name may conjure images of online auctions, but the company is hoping to turn attention to its second-largest business — PayPal — which it expects to blossom significantly in the next few years. More: continued here

Italtel, Infoblox Provide Network Infrastructure, VoIP to Italian …TMC Net, CT… a company that develops next-generation multi-service integrated network systems and Infoblox, which provides core network services, reportedly will provide network infrastructure to Gruppo Poste Italiane – the Italian Post Office. … More: continued here