Parcel firms must improve how they deal with delivery errors or face enforcement action, the industry’s regulator has warned. Ofcom said people in the UK who send and receive parcels would receive greater protection under new rules designed to improve how companies handle complaints. During the pandemic, tighter Covid rules …

Parcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the way …

P arcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the …

Watchdog warns parcel firms must get better at handling complaints as it confirms plans to tighten-up rules New guidance, announced earlier this year, will be introduced in April 2023  Customers to be told exactly who to contact to make a complaint and how Parcel firms expected to tell customers how …

Four Warriors teams are in action this week. Women and Men play in a double header away at Leeds Rhinos. Reserves and Wheelchair also in action on Saturday. Four Warriors teams are in action this week, with the first games kicking off on Thursday evening. First Team and Women Our …

Parcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last December and said fines or tighter regulation could be on the way …

Firms that deliver parcels are to be hit by strengthened regulations in a bid to ensure complaints are taken seriously and disabled customers are treated better. Delivery companies “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, the …

Britain is bracing for two days of record-breaking temperatures, with England’s first red warning for extreme heat issued for much of the country. Temperatures had risen to 37.5C in Kew Gardens, west London, by 3pm, making it the hottest day of the year, and the mercury topped 37C in other …

Large cap high yielders have red flags Mid cap screen shows up some interesting ideas Our large-cap dividend screen is not easy to navigate for income investors right now. The top two companies are, same as last month, Royal Mail Group (RMG) and 3i Group (III). The first is a …

To accelerate the transformation from inefficient health supply chains to digital, resilient infrastructure that reduces wastage and improves health outcomes, the World Economic Forum’s (WEF) Medicine from the Sky (MFTS) program aims to use drone technology to extend urban-grade healthcare to India’s remotest areas and ensure that “nobody is left behind.” To achieve that, …