Cainiao opens southern Vietnam’s largest automated sorting center to support e-commerce growth

Smart logistics provider Cainiao has delivered southern Vietnam’s largest automated sorting center to one of the country’s leading courier companies, completing the project in just 100 days.

Designed and developed in-house by Cainiao, the state-of-the-art sorting center integrates multiple smart logistics technologies, including automated parcel separation, multi-layer cross-belt sorters and sorting robots. By leveraging AI and digital solutions, the system efficiently handles bulk e-commerce shipments, processing parcels of all sizes and shapes while ensuring real-time tracking and an accuracy rate of over 99%.

“China’s massive e-commerce ecosystem has driven some of the world’s most advanced logistics technologies,” said Jeff Lyu, Cainiao project lead. “Unlike traditional automation providers, Cainiao is a global logistics leader itself. Our automation solutions are designed for real-world operations, making them highly practical and efficient for improving sorting capabilities and enhancing the customer experience.”

According to Cainiao, Vietnam’s e-commerce market is one of the fastest-growing in Southeast Asia, fueled by increasing digital adoption and rising cross-border trade. As demand surges, logistics providers are under pressures to deliver faster and more scalable and cost-effective fulfillment solutions.

Southeast Asia is a key market for Cainiao’s logistics technology, where the company has rolled out warehouse automation, sorting solutions and digital logistics in countries like Thailand and Singapore. To further strengthen local project delivery, Cainiao has established a dedicated APAC logistics technology team.

“At Cainiao, we see innovation and technology as the backbone of efficient logistics and the key to sustainable e-commerce growth. We remain committed to delivering leading solutions that help global businesses scale efficiently and stay competitive,” Lyu added.