Home / Royal Mail / Case study: Royal Mail – Online Knowledge Base, "Ask Sarah" – PublicTechnology.net

Case study: Royal Mail – Online Knowledge Base, "Ask Sarah" – PublicTechnology.net

admin March 11, 2009 Royal Mail Leave a comment 183 Views

Case study: Royal Mail – Online Knowledge Base, "Ask Sarah"
PublicTechnology.net, UK
Sponsored by Directgov On a daily basis, Royal Mail processes over 5000 customer queries about its products, services and posting issues by phone or by email. In April 2008 we introduced “Ask Sarah†– an online virtual customer service agent. …

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