eBay Customer Support from a Seller’s Point of View – EcommerceBytes (blog)
eBay Customer Support from a Seller's Point of ViewEcommerceBytes (blog)During eBay's heydays in the mid 2000's, it appeared eBay management viewed customer service as a pure expense, rather than seeing it as an investment with a positive return – why not get customers quickly back to buying and selling instead of being … More: continued…