Royal Mail

Delivery giant Evri has been named the UK’s worst parcel distribution company for the second year running, with around one in two customers reporting a problem with its service. The courier, which rebranded from Hermes two years ago following a wave of parcel mishandling allegations, has been dogged by complaints over …

Evri and Yodel are the worst parcel firms at helping their customers, while Amazon and DHL are the best performers, according to an Ofcom report. Although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) have had an issue in the past six months, the annual Post Monitoring …

Royal Mail is adding more than 2,000 eLCVs to its existing electric delivery fleet as part of its plans to go net zero by 2040. PEUGEOT_ROYALMAIL_2024_UK1 PEUGEOT_ROYALMAIL_2024_UK2 The agreement includes 1,100 E-Partners, built at Ellesmere Port, transformed a year ago into the UK’s first EV-only volume manufacturing plant. The E-Partners …

By Harvey Dorset Updated: 11:41 EDT, 28 October 2024 Evri customers are the most dissatisfied with their experience of contacting customer services for help, according to an annual ranking of parcel firms.  Some 39 per cent of Evri customers are dissatisfied with the contact processes of the firm, according to Ofcom’s …

Royal Mail has struck a deal with Peugeot to supply 2,100 electric vans, including 1,100 British-built E-Partners. The manufacturer is also supplying 1,000 fully electric E-Expert vans as part of the deal. Peugeot has supplied Royal Mail with vehicles since 2009, and electric vans since 2014, when it delivered the …

In response to Royal Mail’s decision to decommission its fleet of mail trains and stop using rail in its logistics operations, Campaign for Better Transport delivered a giant postcard to Royal Mail head office with the message, ‘Mail belongs on rail!’.  Thousands of people have added their names to the …

Queen Elizabeth’s greatest love was of course Prince Philip, her husband of 73 years – but it’s safe to say he endured stiff competition from her beloved corgis. The Welsh breeds became synonymous with British royalty, proving themselves a steadfast presence during the Queen’s reign. But according to Vanity Fair, …

Although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) have had an issue in the past six months, the annual Post Monitoring Report found. The most common issues were delivery delays (27%), parcels being left in an inappropriate location (23%), the delivery driver not knocking loudly enough …

Slammed by ex-Vanity Fair editor Tina Brown as having ‘the worst judgment of anyone in the entire world’, Meghan Markle, the Duchess of Sussex, appears to be attracting yet more negative publicity.  Described as headstrong and ungovernable, the Duchess was summed up by Ms Brown in a new podcast: ‘The trouble with …

Most consumers think of the shopping experience as the final click online or the moment they walk out of a store with bags in hand. But what happens behind the scenes to ensure that products are on the shelf, or that parcels arrive at our doorsteps on time, is a …