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Royal Mail facing grilling from MPs over service issues

Royal Mail has failed to meet its annual first and second class delivery targets since 2019, and was fined £21million in October for breaching its universal service obligation. Even accounting for exceptional weather events, Royal Mail only delivered 77% of First Class mail on time and 92.5% of Second Class …

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All 111 UK postcodes affected by Royal Mail delays today

It comes as Royal Mail has listed 38 delivery offices as of Tuesday, that may be most affected by a slower service. Yesterday (February 16), a spokesman for the company said that “adverse weather, including storms Goretti, Ingrid and Chandra in January, alongside higher-than-usual sick absence, has caused some short-term …

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How SMEs Can Guard Customer Satisfaction

As is often the case in the UK, the recent extreme weather conditions have put many of the country’s key services under strain – notably, Royal Mail.  The postal service has come under scrutiny after reports of delays and even missed deliveries. In response, Royal Mail has explained the disruption …

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