Royal Mail

Ask Sarah aims to provide immediate answers to questions posed by the Royal Mail’s customers. This eliminates the need for customers to email or call the organisation for information and reduces the number of calls to the contact centre. More: continued here

Royal Mail'boosts call centre efficiency'Direct Response, UK –3 hours agoEfficiency has been boosted at the Royal Mail's call centre since its new web-based customer serviced debuted earlier this summer. …Royal Mail customers Ask Sarah for helpComputer Business ReviewRoyal Mail online services drive web traffic surgeManagement ConsultancyRoyal Mail delivers the answers with TransversalCall …

National Federation of Royal Mail and BT Pensioners – Hastings and …Hastings Observer, UK –2 hours agoAfter the AGM in March, we had our first trip of the season, to Standen, purpose-built and furnished as a celebration to the Arts and Crafts Movement and … More: continued here

Royal Mail online services drive web traffic surgeManagement Consultancy, UK –3 hours agoRoyal Mail web-based self-services have raised web site hits from 3.5 million in 2007 to 4.5 million in the first half of this year. …Royal Mail delivers the answers with TransversalCall Centre Clinic News (Press Release)all 7 news articles More: …

Can postcards survive in the digital age?CNN –8 minutes agoAccording to the Royal Mail, which runs Britain's postal service, many of us still retain a fond attachment to tradition, with postcards more popular today … More: continued here

The Public Sector WeekPRWeek UK, UK –1 hour agoRoyal Mail has handed corporate comms agency Open Road a corporate social responsibility (CSR) brief. A Royal Mail spokesman said: 'Royal Mail has an … More: continued here

Villagers in a tiny hamlet have been left up in arms by Royal Mail red tape after their road was declared ‘too steep’ for postmen to deliver to them. More: continued here

Royal Mail web-based self-services have raised web site hits from 3.5 million in 2007 to 4.5 million in the first half of this year. More: continued here

Can postcards survive in the digital age?CNN International –12 minutes agoAccording to the Royal Mail, which runs Britain's postal service, many of us still retain a fond attachment to tradition, with postcards more popular today … More: continued here

Villagers in a tiny hamlet have been left up in arms by Royal Mail red tape after their road was declared ‘too steep’ for postmen to deliver to them. More: continued here