Concerns over poor postal service in Worcester and Malvern

Mrs Ballett also said it was affecting other people who live in her neighbourhood.

“I’ve had hospital letters arrive later than they should – it’s a real concern,” she added.

“The bosses seem more interested in making profits than having a proper service.”

Clive Smith, a pensioner who lives in Upton-upon-Severn, ended up travelling to a sorting office in Worcester in October to collect his mail.

“It really is quite stressful – when I collected my post they blamed staff shortages and said things would go back to normal, but they haven’t,” he said.

“It’s stuff like hospital appointments and bank statements that aren’t arriving when they are meant to.

“We don’t want to be the town with no mail. It’s affecting a lot of people.”