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Concerns have been raised about delays with people receiving their post in the Hinckley and Burbage area.
Residents have reported not getting their post at all for several days while others have experienced delays in parcels and other items arriving, over the last few weeks.
One man who lives on Coventry Road, in Burbage, said that over the last two weeks, he has received post at different times of the day, and none at all on many days.
READ MORE: Get the latest news from Hinckley on LeicestershireLive
He said: “The people of Hinckley and Burbage deserve better from the Royal Mail, especially with the ever increasing costs of mailing items.
“I have also voiced my concerns, by telephone, to the Royal Mail Business Helpline, but seemingly, to little avail.
“Apart from delayed mail for myself, I am hearing of other residents who have not received mail that is time critical, for example a birthday card ordered online in plenty of time, which has still not arrived and far more importantly in the current climate, Covid testing kits, ordered by a dental nurse.”
The resident said that he understood that a new system had been brought in at the Hinckley depot, which was causing some difficulties with deliveries.
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He also spoke out in support of the postmen and women who do the rounds in the area.
He said: “I have always found the staff at Hinckley sorting office to be nothing else but efficient, cheerful and extremely helpful.
“I am sure that they are doing their very best to make this new system which has been imposed upon them work.
“But, plainly it is most definitely not working and does not appear to be getting any better.”
LeicestershireLive has contacted Royal Mail for comment.
Hinckley and Bosworth Borough councillor, Ann Pendlebury, has been contacted by residents worried about the issue, and she has also tried to get in touch with the group.
She said: “We are very proud of Royal Mail and the hard work they did and continue to do delivering throughout the lockdown, keeping local people in touch and businesses working around Hinckley.
“There now appears to be an issue whether through sickness, short staffing or something else and local people are wanting to know when the issues are likely to be resolved.
“I have yet to hear back but I’m sure they will be in touch soon.”
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