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A councillor has spoken out over growing concerns about ‘unacceptable’ delays in postal deliveries affecting residents in Dalton North.
Ben Shirley, a councillor for Westmorland and Furness Council, said the issues—which he has also personally experienced—are causing real hardship in the community.
Cllr Shirley said: “Many residents have shared their frustration about missed or infrequent postal deliveries – and I’ve experienced it too, sometimes only receiving post once a week.
“I want to acknowledge the incredible effort of our postal workers, who are doing their best under challenging circumstances.
“Your hard work is appreciated.
“However, senior management must recognise the impact these service issues have on our community.”
In an effort to seek answers and improvements, Cllr Shirley has written directly to Martin Seidenberg, CEO of Royal Mail Group, to raise the issue and request a response.
He has called for a full explanation of the delays, details on steps being taken to restore regular deliveries, and a clear timeline for when normal service will resume.
Cllr Shirley said: “This level of service is unacceptable and is having a real impact on people’s health, wellbeing, and finances.
“Residents deserve clarity and reassurance that these problems will be resolved promptly.”
He has also invited affected residents to share their experiences with him directly.
He said: “If you’ve been affected, please share your experience below or by email to Ben.shirley@westmorlandandfurness.gov.uk – together we can make sure your voices are heard.”
Reports from Dalton North residents detail serious disruption to their daily lives.
One resident missed essential medical appointments due to delayed correspondence.
Another did not receive their winter fuel discount voucher, resulting in unnecessary financial stress over the Christmas period.
Many others report similar issues, with one household receiving post only once in September, once in October, once in November, and just twice in December.
