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ROYAL Mail is failing to meet its delivery target in the CW postcode area, alongside only three others out of 120 across the country.
This is according to the company’s latest quarterly quality of service and complaints report published this week.
Royal Mail delivered 90.7 per cent of mail the next working day in CW (Crewe) for the first three quarters of 2019-20.
This is 2.3 per cent lower than the company’s regulatory target of 93 per cent.
The only other postcode areas failing to hit their targets are Aberdeen (AB), Inverness (IV) and Paisley (PA).
The remote Scottish areas of Hebrides (HB), Kirkwall (KW) and Lerwick (ZE) are exempt from postcode area targets.
Across the whole of the UK, 92.9 per cent of first class mail was delivered the next working day.
This is within the 93 per cent target range when allowing for the margin of error in sampling.
When contacted by the Guardian as to why Royal Mail is failing to meet its target in CW, a spokesperson responded that the company is pleased with its overall performance year to date.
They said: “We achieved our regulatory quality of service target for second class mail, delivering 98.8 per cent of mail within three working days against a target of 98.5 per cent.
“We also delivered 92.9 per cent of first class mail the next working day in the first three quarters of the year, within the target range 93 per cent when allowing for the margin of error in sampling.
“We take our quality of service requirements very seriously, and we are now focusing on heightening our efforts over the coming months to meet our full year quality of service target.
“We do not face quarterly regulated targets, as our quality of service targets are assessed on an annual basis.
“These targets are some of the most challenging in Europe, and our postmen and women work extremely hard to deliver high standards of service every day in all weathers to all our customers across the UK.”
