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Delivery mix-up: Her word against Verizon and FedEx

Who's responsible when a delivery goes awry? That's been an issue for some luckless consumers at least since the days when Sears, Roebuck & Co. pioneered mail order a century ago, and likely for clients of the Pony Express before that. Recently, it has gained urgency from the growth of delivery-dependent Internet commerce. One day, it may even be an issue when Amazon's drones target the wrong …

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