eBay Customer Support from a Seller’s Point of View – EcommerceBytes (blog)

eBay Customer Support from a Seller's Point of View
EcommerceBytes (blog)
During eBay's heydays in the mid 2000's, it appeared eBay management viewed customer service as a pure expense, rather than seeing it as an investment with a positive return – why not get customers quickly back to buying and selling instead of being

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