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Evri has revealed plans for a significant revamp in its parcel returns process, a move that’s bound to divide opinion among its user base. The logistics firm, jockeying with rivals like DPD and Royal Mail, is bidding farewell to paper receipts in favour of a digital approach.
From now on, customers making drops at Evri ParcelShops will have to say goodbye to the traditional blue paper slip and can expect an email receipt instead. These emails will include a date and time stamp to evidence dispatch, as well as a direct link to track the parcel.
The company has voiced excitement over the switch, stating that the adoption of digital receipts comes off the back of customer preferences leaning towards digital solutions.
“This will improve the customer experience with quick access to tracking, reduce the millions of paper receipt cards printed each year, and drive us towards our net-zero target,” Evri said.
Commenting on the sector, consumer rights advocate Martyn James said: “Of all the business sectors in the UK, package delivery is the most complained about and reviled by the public,” reports Yorkshire Live.
He offered further insight, saying: “There’s little doubt that the sector is already far too overly reliant on digitisation – to the point where it’s impossible to speak to a person at many businesses.”
Anticipating negative reactions, James elaborated: “So given the lack of faith from the public about the service provided by package delivery companies, digital receipts will go down very badly indeed.”
Premier retailer Suril Patel voiced his worries to The Grocer, saying: “It’s a long process already compared to Yodel, and now they’re putting that extra step in which is going to take more of my staff’s time and cause longer queues.”
Nisa retailer Sukh Gill offered his viewpoint as well: “I can foresee instances where details get misheard or the staff member cannot understand the email address correctly or inadvertently makes an error, which will then cause customers to come back into stores because they have not received their email receipt.”
