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A Welsh woman has been left heartbroken after Royal Mail lost some of her mum’s ashes in the post. In December 2021, Kayleigh Evans lost her mother Christine at the age of 62 after she caught Covid-19.
To honour her mother, Kayleigh decided to put some of her ashes into a silver memorial pendant to give to her aunt. The necklace was posted from Swansea, where the family are from, to Colchester where her aunt lives on September 21, but it still hasn’t arrived.
Kayleigh has contacted Royal Mail but said they don’t know where the precious necklace is. She said that the experience had left her family “mortified”, reports Wales Online.
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“Royal Mail hasn’t got a clue where the necklace and the ashes are,” said Kayleigh. “They keep saying they just can’t find it. Obviously, my auntie is mortified. She’s devastated. She was saying ‘that’s my sister Kayleigh!’, but what can I do?”
Kayleigh decided to get some of the ashes encased in the pendant, which read “your wings sister were ready but your heart was not”, as a gift for her mother’s only sibling to have some of the ashes near her. She said she posted it first class on September 21 but, as of October 25 and after countless phone calls with Royal Mail, the package still hasn’t been located.
“They’ve [Royal Mail] just said they don’t know where it is,” said Kayleigh. “They blamed it on the strike first of all. I just really don’t know. It’s just been lost. They’ve said there’s nothing they can do.”
The missing item has caused a lot of emotional distress for the family. Kayleigh said: “It’s not even about the necklace – part of my mother is floating around somewhere. It’s not nice. It’s heartbreaking, it’s weird really.
“It’s her sister more than anything that I’m upset about. When I sent it off to her she was saying ‘thank you so much’ and she was so pleased, and now she’s just devastated.
(Image: Kayleigh Evans)
“When I rang and said it should be there by now, Royal Mail just said it’s in a postal station somewhere. We’re all devastated.”
A Royal Mail spokesperson said: “We are very sorry for the distress experienced by our customer in relation to this delivery. We understand the deep emotional significance of this item, and extend our deepest sympathies.
“We plan to contact our customer to apologise, gather further information and discuss next steps. Unfortunately it appears that this item was sent using a service which does not offer tracking and this makes it harder for us to locate it within our systems.
“The tracking options and level of compensation cover vary according to which delivery product is chosen, so we urge all customers to carefully consider which product is best when sending highly significant items. Information on our different delivery products is at: https://www.royalmail.com/sending/uk.”
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